Restaurants may be open, but some guests are still not heading into pubs and cafes for a sit-down meal and are instead choosing to order their favourite meals to be delivered to their homes. The concern with delivering food becomes ensuring the quality of your delivery food matches the service your restaurant provides for sit-down dining. To make sure you are providing all of your guests exemplary service, follow these tips.
Hire your Own Drivers
Instead of relying on a third-party delivery service, hire your own food delivery drivers. This will ensure that your customers get the quality service that they deserve, and you have peace of mind knowing that you do not have to rely on someone else to deliver your food.
Get Food to the Client Fast
Think of the factors that keep your guests coming back to your restaurant repeatedly. They like good food and quick, high-quality service from the moment they step in your restaurant to the moment that they leave. That means that you need to focus on getting food to your customers fast. Decide on the most effective way to deliver, whether that means using a route, on-demand delivery or back and forth delivery.
Keep Food Hot
Your food might be delicious, but if it is not the optimal temperature when it is delivered, your customer will not be satisfied. Food delivered cold is a huge letdown for customers, so make sure you are investing in containers that maintain the integrity of the food. Put sauces and other liquids in separate containers and cover them with wrap to prevent messy spills. You will also need to be sure that you keep hot and cold foods in separate insulated containers.
Safe food handling practices should be a top priority at all restaurants. Customers want to know that the food they are eating was prepared safely and has not been tampered with. You can ensure food safety with tamper-evident labels like SecureIt™ tamper-evident labels. The label is placed on takeaway containers and bags and if it is tampered with, the special cut marks on the label will break—therefore letting the customer know the food has been tampered with.