{"id":5722,"date":"2019-10-17T16:02:29","date_gmt":"2019-10-17T16:02:29","guid":{"rendered":"https:\/\/www.ncco.eu\/?page_id=5722"},"modified":"2026-10-23T17:38:27","modified_gmt":"2026-10-23T17:38:27","slug":"garantieunterstutzung","status":"publish","type":"page","link":"https:\/\/www.ncco.eu\/de\/datecodegenie-food-labelling\/warranty-support\/","title":{"rendered":"Garantie &amp; Unterst\u00fctzung"},"content":{"rendered":"<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">DateCodeGenie Support &amp; Training<\/h1>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Getting started, looking for an answer or having trouble with your system? Find the help you need below.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eaf7eb;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px\">\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\"><strong>Find an answer online<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Guides, videos and troubleshooting advice.<br><strong><a href=\"#dcg-resources\">Browse resources<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eaf7eb;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px\">\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\"><strong>Get help with a problem<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us by phone or email. No appointment needed.<br><strong><a href=\"#dcg-contact\">Contact support<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eaf7eb;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px\">\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\"><strong>Book training or support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reserve time for one-to-one help online.<br><strong><a href=\"#dcg-appointments\">Choose an appointment<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:68%\">\n<h2 id=\"dcg-resources\" class=\"wp-block-heading has-green-color has-text-color\">Find an answer online<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Find step-by-step guides, troubleshooting advice and videos in the DateCodeGenie Knowledgebase. Learn how to use a feature, resolve a common issue or refresh your knowledge whenever you need to.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:32%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div style=\"--wp--block-button--width: 100;\" class=\"wp-block-button has-custom-width wp-block-button__width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/support.ncco.com\/getting-started\/\" style=\"border-radius:0px;color:#ffffff;background-color:#4ca626\" target=\"_blank\" rel=\"noopener\">Browse guides and videos<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"dcg-contact\" class=\"wp-block-heading has-green-color has-text-color\">Get help with a problem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If something isn\u2019t working or you need advice, contact us by phone or email. You don\u2019t need to book an appointment<\/p>\n\n\n\n<div class=\"wp-block-columns dcg-support-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">Speak to someone<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Call us to explain the issue and get help with your next steps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UK &#8211; select option 4<br><a href=\"tel:+441283527977\">+44 (0)1283 527 977<\/a><br>Republic of Ireland &#8211; select option 4<br><a href=\"tel:+35318537322\">+353 (0)1 853 7322<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">Send the details by email<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prefer to explain the issue in writing? Tell us what you were trying to do and what happened. Attach photos, screenshots or a short video if they help show the problem.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"mailto:supportdcg@ncco.com\" style=\"border-radius:0px;color:#ffffff;background-color:#4ca626\" target=\"_blank\" rel=\"noopener\">Email Support<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:16px\">During office hours, your call will be answered by our office team. Outside office hours, calls are handled by our remote support team.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"dcg-appointments\" class=\"wp-block-heading has-green-color has-text-color has-link-color wp-elements-1\">Book an online appointment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Choose a time that suits you for one-to-one training or help with a specific issue.<\/p>\n\n\n\n<div class=\"wp-block-columns dcg-support-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">Get started with DateCodeGenie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>30-minute training session<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">New to DateCodeGenie or need a refresher? Learn how to use the key features and ask questions as you go.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/nccointernational.zohobookings.eu\/#\/242756000000407401\" style=\"border-radius:0px;color:#ffffff;background-color:#4ca626\" target=\"_blank\" rel=\"noopener\">Book a training session<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">Work through a specific issue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15-minute support session<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Book dedicated time to discuss a question or problem and work through it together on-screen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/nccointernational.zohobookings.eu\/#\/242756000000407387\" style=\"border-radius:0px;color:#ffffff;background-color:#4ca626\" target=\"_blank\" rel=\"noopener\">Book a support session<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Please book a time when you can be at your laptop or desktop, so you can work through the steps with us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">Looking for warranty information?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.ncco.eu\/wp-content\/uploads\/sites\/2\/2023\/03\/UK-Warranty-DCG-21-004.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">View the DateCodeGenie warranty<\/a><\/strong><\/p>\n\n\n\n<style>\n@media (min-width: 782px) {\n  .wp-block-columns.dcg-support-columns {\n    display: flex !important;\n    gap: 60px !important;\n  }\n\n  .wp-block-columns.dcg-support-columns > .wp-block-column {\n    flex: 1 1 0 !important;\n    min-width: 0 !important;\n    width: auto !important;\n    margin-left: 0 !important;\n    margin-right: 0 !important;\n  }\n}\n<\/style>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>DateCodeGenie Support &amp; Training Getting started, looking for an answer or having trouble with your system? Find the help you need below. Find an answer online Guides, videos and troubleshooting [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":5717,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5722","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty &amp; Support | DateCodeGenie Labeling Systems Help<\/title>\n<meta name=\"description\" content=\"Get expert support and warranty coverage for your DateCodeGenie system. Access troubleshooting, service options, and resources to keep your labelling running smoothly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ncco.eu\/de\/datumscodierungs-zauberer-lebensmitteletikettierung\/garantieunterstutzung\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty &amp; Support | DateCodeGenie Labeling Systems Help\" \/>\n<meta property=\"og:description\" content=\"Get expert support and warranty coverage for your DateCodeGenie system. Access troubleshooting, service options, and resources to keep your labelling running smoothly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ncco.eu\/de\/datumscodierungs-zauberer-lebensmitteletikettierung\/garantieunterstutzung\/\" \/>\n<meta property=\"og:site_name\" content=\"NCCO International\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-23T17:38:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/datecodegenie-food-labelling\\\/warranty-support\\\/\",\"url\":\"https:\\\/\\\/www.ncco.eu\\\/datecodegenie-food-labelling\\\/warranty-support\\\/\",\"name\":\"Warranty & Support | DateCodeGenie Labeling Systems Help\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/#website\"},\"datePublished\":\"2019-10-17T16:02:29+00:00\",\"dateModified\":\"2026-10-23T17:38:27+00:00\",\"description\":\"Get expert support and warranty coverage for your DateCodeGenie system. Access troubleshooting, service options, and resources to keep your labelling running smoothly.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/datecodegenie-food-labelling\\\/warranty-support\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ncco.eu\\\/datecodegenie-food-labelling\\\/warranty-support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/datecodegenie-food-labelling\\\/warranty-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ncco.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"DateCodeGenie\",\"item\":\"https:\\\/\\\/www.ncco.eu\\\/datecodegenie-food-labelling\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Warranty &amp; Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/#website\",\"url\":\"https:\\\/\\\/www.ncco.eu\\\/\",\"name\":\"NCCO International\",\"description\":\"Food Safety Solutions + Restaurant Paper Products\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ncco.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/#organization\",\"name\":\"National Checking\",\"url\":\"https:\\\/\\\/www.ncco.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ncco.eu\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2020\\\/08\\\/cropped-cropped-favicon.png\",\"contentUrl\":\"https:\\\/\\\/www.ncco.eu\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2020\\\/08\\\/cropped-cropped-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"National Checking\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ncco.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Garantie &amp; Support | DateCodeGenie Etikettiersysteme Hilfe","description":"Holen Sie sich professionelle Unterst\u00fctzung und Garantieabdeckung f\u00fcr Ihr DateCodeGenie-System. Greifen Sie auf Fehlerbehebung, Serviceoptionen und Ressourcen zu, um Ihre Etikettierung reibungslos am Laufen zu halten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ncco.eu\/de\/datumscodierungs-zauberer-lebensmitteletikettierung\/garantieunterstutzung\/","og_locale":"de_DE","og_type":"article","og_title":"Warranty & Support | DateCodeGenie Labeling Systems Help","og_description":"Get expert support and warranty coverage for your DateCodeGenie system. Access troubleshooting, service options, and resources to keep your labelling running smoothly.","og_url":"https:\/\/www.ncco.eu\/de\/datumscodierungs-zauberer-lebensmitteletikettierung\/garantieunterstutzung\/","og_site_name":"NCCO International","article_modified_time":"2026-10-23T17:38:27+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ncco.eu\/datecodegenie-food-labelling\/warranty-support\/","url":"https:\/\/www.ncco.eu\/datecodegenie-food-labelling\/warranty-support\/","name":"Garantie &amp; Support | DateCodeGenie Etikettiersysteme Hilfe","isPartOf":{"@id":"https:\/\/www.ncco.eu\/#website"},"datePublished":"2019-10-17T16:02:29+00:00","dateModified":"2026-10-23T17:38:27+00:00","description":"Holen Sie sich professionelle Unterst\u00fctzung und Garantieabdeckung f\u00fcr Ihr DateCodeGenie-System. Greifen Sie auf Fehlerbehebung, Serviceoptionen und Ressourcen zu, um Ihre Etikettierung reibungslos am Laufen zu halten.","breadcrumb":{"@id":"https:\/\/www.ncco.eu\/datecodegenie-food-labelling\/warranty-support\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ncco.eu\/datecodegenie-food-labelling\/warranty-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ncco.eu\/datecodegenie-food-labelling\/warranty-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ncco.eu\/"},{"@type":"ListItem","position":2,"name":"DateCodeGenie","item":"https:\/\/www.ncco.eu\/datecodegenie-food-labelling\/"},{"@type":"ListItem","position":3,"name":"Warranty &amp; Support"}]},{"@type":"WebSite","@id":"https:\/\/www.ncco.eu\/#website","url":"https:\/\/www.ncco.eu\/","name":"NCCO International","description":"L\u00f6sungen f\u00fcr Lebensmittelsicherheit + Papierprodukte f\u00fcr Restaurants","publisher":{"@id":"https:\/\/www.ncco.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ncco.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.ncco.eu\/#organization","name":"Nationale Pr\u00fcfung","url":"https:\/\/www.ncco.eu\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.ncco.eu\/#\/schema\/logo\/image\/","url":"https:\/\/www.ncco.eu\/wp-content\/uploads\/sites\/2\/2020\/08\/cropped-cropped-favicon.png","contentUrl":"https:\/\/www.ncco.eu\/wp-content\/uploads\/sites\/2\/2020\/08\/cropped-cropped-favicon.png","width":512,"height":512,"caption":"National Checking"},"image":{"@id":"https:\/\/www.ncco.eu\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/pages\/5722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/comments?post=5722"}],"version-history":[{"count":5,"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/pages\/5722\/revisions"}],"predecessor-version":[{"id":11913,"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/pages\/5722\/revisions\/11913"}],"up":[{"embeddable":true,"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/pages\/5717"}],"wp:attachment":[{"href":"https:\/\/www.ncco.eu\/de\/wp-json\/wp\/v2\/media?parent=5722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}