{"id":5065,"date":"2019-08-01T09:00:18","date_gmt":"2019-08-01T14:00:18","guid":{"rendered":"https:\/\/www.ncco.eu\/?p=5065"},"modified":"2020-01-08T17:25:38","modified_gmt":"2020-01-08T17:25:38","slug":"la-evolucion-del-servicio-al-cliente","status":"publish","type":"post","link":"https:\/\/www.ncco.eu\/es\/blog\/industry-resources\/the-evolution-of-customer-service\/","title":{"rendered":"La Evoluci\u00f3n del Servicio al Cliente"},"content":{"rendered":"

\"\"<\/p>\n

Hoy en d\u00eda, el \u00e9xito de un restaurante depende de algo m\u00e1s que una buena comida. La calidad, el valor, la limpieza, la ubicaci\u00f3n, el personal... todo se combina para crear la experiencia del cliente. El servicio y la experiencia del cliente han evolucionado y contin\u00faan haci\u00e9ndolo. \u00bfQu\u00e9 significa eso para los restaurantes y sus clientes? Nos alegra que pregunte.<\/p>\n

Es m\u00e1s importante que nunca que los restaurantes ofrezcan experiencias consistentemente atractivas y memorables que impulsen una conexi\u00f3n con la marca en cada oportunidad. Tambi\u00e9n es fundamental saber qu\u00e9 buscan sus comensales y qu\u00e9 esperan. Las redes sociales han cambiado la conversaci\u00f3n para los restaurantes y otras industrias impulsadas por el cliente. De repente, el servicio al cliente se convirti\u00f3 en un tema de discusi\u00f3n muy p\u00fablico y muy incontrolable. Los clientes ahora tienen el control de esta conversaci\u00f3n y los restaurantes deben reaccionar y responder. Ahora los consumidores esperan que los restaurantes se involucren con ellos, los escuchen, los entiendan y los deleiten. Es una tarea dif\u00edcil. Entonces, \u00bfqu\u00e9 puede hacer para mantenerse al d\u00eda con estas demandas cambiantes?<\/p>\n

Enfoque en la Capacitaci\u00f3n del Personal<\/b>
\nEl personal bien capacitado hace que un restaurante funcione sin problemas. El personal del restaurante es su activo m\u00e1s valioso. Dales las herramientas que necesitan para tener \u00e9xito. El Genio del C\u00f3digo de Fecha<\/a> hace que la preparaci\u00f3n de alimentos sea simple, consistente y f\u00e1cil, todo con solo presionar un bot\u00f3n. Al desarrollar una capacitaci\u00f3n bien definida y f\u00e1cil de digerir que incluye contenido interactivo y evaluaciones posteriores a la capacitaci\u00f3n, los restaurantes pueden garantizar que sus empleados brinden una experiencia consistentemente excelente a los consumidores.<\/p>\n

\u00bfQu\u00e9 es Tendencia?<\/b>
\nEs importante mantenerse al d\u00eda con todas las tendencias actuales. \u00bfQu\u00e9 est\u00e1 funcionando para tus competidores? \u00bfQu\u00e9 predicen las tendencias globales? Puedes saber mucho sobre lo que buscan tus clientes prestando atenci\u00f3n.<\/p>\n

Mantente proactivo<\/b>
\nPuedes adoptar un enfoque proactivo para saber lo que quieren tus clientes. Utiliza productos personalizables como nuestros rollos de caja registradora para obtener comentarios de los clientes. Ofrece programas de fidelizaci\u00f3n y promociones para mantener a tus clientes interesados en lo que haces.<\/p>\n

El servicio al cliente significa m\u00e1s que solo llevar la comida de la cocina a la mesa. Es m\u00e1s importante que nunca saber lo que tus clientes quieren y dejar que formen parte de la conversaci\u00f3n.<\/p>","protected":false},"excerpt":{"rendered":"

Nowadays, a restaurant\u2019s success depends on more than good food. Quality, value, cleanliness, location, staffing… it all combines to create customer experience. 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