{"id":5065,"date":"2019-08-01T09:00:18","date_gmt":"2019-08-01T14:00:18","guid":{"rendered":"https:\/\/www.ncco.eu\/?p=5065"},"modified":"2020-01-08T17:25:38","modified_gmt":"2020-01-08T17:25:38","slug":"levolution-du-service-client","status":"publish","type":"post","link":"https:\/\/www.ncco.eu\/fr\/blog\/industry-resources\/the-evolution-of-customer-service\/","title":{"rendered":"L'\u00e9volution du service client"},"content":{"rendered":"

\"\"<\/p>\n

Aujourd'hui, le succ\u00e8s d'un restaurant d\u00e9pend de plus que la bonne nourriture. La qualit\u00e9, le rapport qualit\u00e9-prix, la propret\u00e9, l'emplacement, le personnel... tout cela se combine pour cr\u00e9er l'exp\u00e9rience client. Le service et l'exp\u00e9rience client ont \u00e9volu\u00e9 et continuent de le faire. Qu'est-ce que cela signifie pour les restaurants et leurs clients ? Nous sommes heureux que vous posiez la question.<\/p>\n

Il est plus important que jamais que les restaurants offrent des exp\u00e9riences constamment engageantes et m\u00e9morables qui cr\u00e9ent un lien avec la marque \u00e0 chaque occasion. Il est \u00e9galement essentiel de savoir ce que vos clients recherchent et ce qu'ils attendent. Les m\u00e9dias sociaux ont chang\u00e9 la conversation pour les restaurants et autres industries ax\u00e9es sur le client. Soudain, le service client est devenu un sujet de discussion tr\u00e8s public et tr\u00e8s incontr\u00f4lable. Les clients sont d\u00e9sormais ma\u00eetres de cette conversation et les restaurants doivent r\u00e9agir et r\u00e9pondre. D\u00e9sormais, les consommateurs attendent des restaurants qu'ils s'engagent avec eux, les \u00e9coutent, les comprennent et les ravissent. C'est une t\u00e2che ardue. Alors, que pouvez-vous faire pour suivre ces demandes \u00e9volutives ?<\/p>\n

Concentrez-vous sur la formation du personnel<\/b>
\nUn personnel bien form\u00e9 permet \u00e0 un restaurant de fonctionner sans probl\u00e8me. Le personnel du restaurant est votre atout le plus pr\u00e9cieux. Donnez-leur les outils dont ils ont besoin pour r\u00e9ussir. Le G\u00e9nie du code date<\/a> rend la pr\u00e9paration des aliments simple, coh\u00e9rente et facile, le tout d'une simple pression. En d\u00e9veloppant une formation bien d\u00e9finie et facile \u00e0 assimiler, comprenant du contenu interactif et des \u00e9valuations post-formation, les restaurants peuvent s'assurer que leurs employ\u00e9s offrent une exp\u00e9rience client constamment excellente.<\/p>\n

Qu'est-ce qui est tendance ?<\/b>
\nIl est important de rester inform\u00e9 de toutes les tendances actuelles. Qu'est-ce qui fonctionne pour vos concurrents ? Quelles sont les pr\u00e9dictions des tendances mondiales ? En \u00e9tant attentif, on peut beaucoup apprendre sur ce que recherchent vos clients.<\/p>\n

Restez proactif<\/b>
\nVous pouvez adopter une approche proactive pour savoir ce que vos clients veulent. Utilisez des produits personnalisables comme nos rouleaux de caisse pour obtenir des commentaires de vos clients. Proposez des programmes de fid\u00e9lit\u00e9 et des promotions pour maintenir l'engagement de vos clients dans ce que vous faites.<\/p>\n

Le service \u00e0 la client\u00e8le signifie plus que le simple fait d'apporter des plats de la cuisine \u00e0 la table. Il est plus important que jamais de savoir ce que vos clients d\u00e9sirent et de les laisser participer \u00e0 la conversation.<\/p>","protected":false},"excerpt":{"rendered":"

Nowadays, a restaurant\u2019s success depends on more than good food. Quality, value, cleanliness, location, staffing… it all combines to create customer experience. 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