{"id":5065,"date":"2019-08-01T09:00:18","date_gmt":"2019-08-01T14:00:18","guid":{"rendered":"https:\/\/www.ncco.eu\/?p=5065"},"modified":"2020-01-08T17:25:38","modified_gmt":"2020-01-08T17:25:38","slug":"levoluzione-del-servizio-clienti","status":"publish","type":"post","link":"https:\/\/www.ncco.eu\/it\/blog\/industry-resources\/the-evolution-of-customer-service\/","title":{"rendered":"L'evoluzione del servizio clienti"},"content":{"rendered":"

\"\"<\/p>\n

Oggigiorno, il successo di un ristorante dipende da pi\u00f9 della sola buona cucina. Qualit\u00e0, valore, pulizia, posizione, personale\u2026 tutto contribuisce a creare l'esperienza del cliente. Il servizio e l'esperienza del cliente si sono evoluti e continuano a farlo. Cosa significa questo per i ristoranti e i loro clienti? Siamo lieti che ce lo abbiate chiesto.<\/p>\n

Oggi pi\u00f9 che mai \u00e8 fondamentale che i ristoranti offrano esperienze coinvolgenti e memorabili, in grado di creare un legame con il marchio in ogni occasione. \u00c8 inoltre essenziale capire cosa cercano i clienti e quali sono le loro aspettative. I social media hanno cambiato il modo di comunicare per i ristoranti e altri settori orientati al cliente. Improvvisamente, il servizio clienti \u00e8 diventato un argomento di discussione molto pubblico e molto incontrollabile. Ora sono i clienti a controllare questa conversazione e i ristoranti devono reagire e rispondere. Oggi i consumatori si aspettano che i ristoranti li coinvolgano, li ascoltino, li capiscano e li soddisfino. \u00c8 un compito arduo. Quindi, cosa puoi fare per stare al passo con queste esigenze in continua evoluzione?<\/p>\n

Concentrati sulla formazione del personale<\/b>
\nUn personale ben addestrato fa funzionare bene un ristorante. Il personale del ristorante \u00e8 il tuo bene pi\u00f9 prezioso. Dai loro gli strumenti di cui hanno bisogno per avere successo. Il Dating Genie<\/a> rende la preparazione del cibo semplice, coerente e facile, tutto con la semplice pressione di un pulsante. Sviluppando una formazione ben definita e di facile comprensione che includa contenuti interattivi e valutazioni post-formazione, i ristoranti possono garantire che i propri dipendenti offrano un'esperienza costantemente eccellente ai consumatori.<\/p>\n

Cosa c'\u00e8 di tendenza?<\/b>
\n\u00c8 importante rimanere aggiornati su tutte le tendenze attuali. Cosa funziona per i tuoi concorrenti? Cosa prevedono le tendenze globali? Puoi capire molto su ci\u00f2 che i tuoi clienti cercano prestando attenzione.<\/p>\n

Rimani Proattivo<\/b>
\nPuoi adottare un approccio proattivo per capire cosa desiderano i tuoi clienti. Utilizza prodotti personalizzabili come i nostri TillRolls per raccogliere i loro feedback. Offri programmi fedelt\u00e0 e promozioni per mantenere vivo l'interesse dei tuoi clienti verso la tua attivit\u00e0.<\/p>\n

Il servizio clienti significa pi\u00f9 che portare il cibo dalla cucina alla tavola. \u00c8 pi\u00f9 importante che mai sapere cosa vogliono i tuoi clienti e farli partecipare alla conversazione.<\/p>","protected":false},"excerpt":{"rendered":"

Nowadays, a restaurant\u2019s success depends on more than good food. Quality, value, cleanliness, location, staffing… it all combines to create customer experience. 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