Our Commitment to You
At NCCO International, our customers are at the heart of everything we do. We are dedicated to providing outstanding service, quality products, and continuous support to ensure your satisfaction.
This Customer Charter outlines our commitments to you and the standards of service you can expect from us.
Product Assistance & Training
- Expert Support – Our knowledgeable team is always available to provide you with expert assistance. Whether you need help with product selection, kitchen safety, technical issues, or troubleshooting, we are here to guide you every step of the way.
- Prompt Responses – We strive to respond to all enquiries within 24 hours. Our goal is to resolve any issues quickly and effectively.
- Comprehensive Training – We offer extensive training programs to ensure you get the most out of our products. Our training includes detailed product demonstrations, user guides, and hands-on workshops.
- Team Education – We regularly update advice on issues such as kitchen and food safety to ensure that we can best advise you.
Order Confirmation and Processing
- Timely Order Confirmation – Upon receiving your order, we will quickly send you confirmation, detailing the products ordered, expected delivery dates, and any other relevant information.
- Efficient Processing – We prioritise the swift and accurate processing of your orders to ensure timely delivery. We keep you informed throughout the process with regular updates.
- Clear Identification & Consistency – All paperwork, including invoices, shipping documents, and correspondence, will clearly display your unique product codes. This ensures accurate tracking and efficient handling of your orders and inquiries to improve your customer experience.
Customer Satisfaction
- Feedback and Improvement – We value your feedback and use it to continually improve our products and services. We regularly conduct customer satisfaction surveys and welcome your suggestions. (possible link to survey).
- Issue Resolution – If you encounter any issues, we are committed to resolving them promptly and fairly. Our Customer Service team are trained to handle your concerns with the utmost care and professionalism to ensure a speedy resolution.
Quality and Reliability
- High Standards – We maintain the highest standards of quality in all our products. Each item undergoes rigorous testing and quality control to ensure it meets your expectations.
- Dependable Service – You can rely on NCCO International for consistent and dependable service. We stand behind our products and services, offering warranties and guarantees to give you peace of mind.
Ethical Practices
- Integrity – We conduct our business with integrity, transparency, and respect for all our customers. Our ethical practices ensure fair treatment and honest communication at all times.
- Sustainability – We are committed to sustainable practices that benefit our customers and the environment. Our products are designed and manufactured with a focus on reducing environmental impact.
Respect for the Individual – We respect everyone with whom we are connected and value the characteristics that make him or her unique.
Integrity – We do what we say we are going to do, even when it may not be in our short-term interest. We deal honestly and truthfully with all, even when this is difficult.
Collaboration – We work together to achieve desired results through effective communication, sharing expertise and identifying synergies.
Innovation – We promote the ability of our employees to create new opportunities for themselves and the company. We encourage innovation in helping our customers succeed
Passion for Excellence – We do what is necessary and exceed the expectations of customers, employees, and all other stakeholders.
Contact Us
Phone: +44(0) 1283 527 977
Email: nccouk@ncco.com or nccoeu@ncco.com
Website: ncco.eu
If we don’t meet any aspect of the above, please let us know. This can be done using any of the contact methods above
Thank you for choosing NCCO International. We look forward to serving you and exceeding your expectations.
This Customer Charter is effective as of the 1st of January 2025 and will be reviewed periodically to ensure it continues to meet your needs.
Our Products & Solutions
The best way to ensure accurate orders make it back to the kitchen is by writing it down on a WaitRpad®
With BPA-free paper and guaranteed length, high-quality till rolls and ribbons are a must for every operation.
Food safety labels are an efficient way to reduce food spoilage and help ensure HACCP compliance.
FIFO Bottles™ and accessories help you achieve consistency and efficiency with every squeeze — no guesswork, precise portions for prep
Consistency meets convenience. Portion Pal™ dispensers and bottles ensure perfect portions with ease. It’s the ideal solution for kitchens that demand precision with every meal.
FROSTit™ disposable piping bags are built tough with reinforced seams that won’t tear. Your culinary solution for hygiene, durability, and performance you can count on.
Automate your labelling process with precision, boosting productivity while reducing human error, allowing your kitchen to operate at full speed no matter how busy it gets.
Task Manager provides centralised, remote access to manage food safety compliance across venues. Streamline HACCP records and track compliance easily.