Privacy Policy

We respect your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a PDF version of the policy at the bottom of this page.

• Important Information & Who We Are
• The Data We Collect About You
• How Is Your Personal Data Collected?
• How We Use Your Personal Data
• Disclosures of Your Personal Data
• International Transfers
• Data Security
• Data Retention
• Your Legal Rights

Purpose of This Privacy Notice

We respect your privacy and are committed to protecting your personal data. This privacy notice explains how NCCO International Limited collects, uses, stores and otherwise processes your personal data when you visit or use our website (https://www.ncco.eu), purchase a product, sign up to receive information about our products, or use our customer services. It also tells you about your rights and how data protection law protects you.

This website is not intended for children and we do not knowingly collect data relating to children under the age of 13.

Please read this privacy notice carefully. It may be updated from time to time and we will notify you of any material changes. This notice supplements any other privacy or fair processing notices we may issue and is not intended to override them.

Controller

NCCO International Limited is the data controller responsible for your personal data (referred to as “NCCO”, “we”, “us” or “our” in this notice).
We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, including any requests to exercise your legal rights, please contact our Data Privacy Manager:

Email – dataprotection@ncco.com
Post – NCCO International Limited, Units A3–A4 Beeches Park Eastern Avenue, Burton-On-Trent, Staffordshire, DE13 0BB
Regulator – Information Commissioner’s Office (ICO): www.ico.org.uk

You have the right to make a complaint at any time to the ICO. We would, however, appreciate the opportunity to address your concerns first, so please contact us in the first instance.

Changes to This Privacy Notice

This version was last updated in April 2026 and replaces all earlier versions. We will post updates on our website and, where changes are significant, notify you directly. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control those third-party sites and are not responsible for their privacy notices. We encourage you to read the privacy notice of every website you visit.

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) or data relating to a company that does not also identify a living individual.

We may collect, use, store and transfer the following categories of personal data about you:

• Identity Data – first name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data – billing address, delivery address, email address and telephone numbers.
• Financial Data – bank account and payment card details.
• Transaction Data – details about payments to and from you and details of products and services purchased.
• Technical Data – internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data – your username and password, purchases or orders, interests, preferences, feedback and survey responses.
• Usage Data – information about how you use our website, products and services.
• Marketing and Communications Data – your preferences in receiving marketing and other communications from us and our affiliated companies.

We also collect, use and share Aggregated Data (for example, statistical or demographic data) for any purpose. Aggregated Data is not considered personal data in law as it does not directly or indirectly reveal your identity. However, if we combine Aggregated Data with your personal data so that it can identify you, we treat the combined data as personal data.

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data). Nor do we collect any information about criminal convictions or offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In this case, we may have to cancel a product or service, but we will notify you if this is the case.

Direct Interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise, including when you:

• place an order for our products or services;
• create an account on our website;
• subscribe to our newsletter;
• request marketing to be sent to you;
• request a sales representative to contact you;
• sign up for a product demonstration; or
• contact our customer services or provide feedback.

Automated Technologies or Interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this data by using cookies, server logs and similar technologies. Please see our Cookie Policy for further details.

• Analytics providers such as Google, based outside the UK/EEA;
• Advertising networks including Google Ads, LinkedIn, Meta (Facebook/Instagram) and X (formerly Twitter), based outside the UK/EEA;
• Search information providers such as Google, Bing and Yahoo, based outside the UK/EEA; and
• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register, based within the UK.

We will only use your personal data when the law allows us to. The lawful bases we most commonly rely on are:

• Contract: where we need to perform a contract we are about to enter into or have entered into with you.
• Legitimate Interests: where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: where we need to comply with a legal or regulatory obligation.
• Consent: we rely on consent only for sending third-party direct marketing to you by email or text message. You may withdraw consent at any time by contacting us.

The table below describes all the ways we plan to use your personal data and the lawful basis we rely on for each purpose.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what products, services and offers may be of interest to you. You will receive marketing communications from us if you have registered your details with us and have requested information about our goods or services.

Opting Out

You can ask us to stop sending marketing messages at any time by emailing us at datacontrol@ncco.com, by following the unsubscribe link on any marketing message, or by contacting us using the details in Section 1. Opting out of marketing does not affect personal data we process for other lawful purposes such as fulfilling your orders.

Cookies

We use cookies and similar tracking technologies to distinguish you from other users, to remember your preferences, to improve our services and to analyse website traffic. We will only set cookies that are not strictly necessary for the operation of our website after you have given your consent through our cookie consent banner. You may withdraw your consent or change your cookie preferences at any time by clicking the cookie settings link on our website. For full details, please see our Cookie Policy.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

We may share your personal data with the following parties for the purposes set out in Section 4 above:

• NCCO Group Companies: Other companies within the NCCO Group, including our parent company based in the United States of America, which provide IT and system administration services and undertake leadership reporting.
• UK-based Service Providers: External IT and system administration service providers acting as processors and based in the United Kingdom.
• Professional Advisers: Lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
• Regulators and Authorities: HM Revenue & Customs, the ICO and other UK authorities who require reporting of processing activities in certain circumstances.
• Business Transfers: Third parties to whom we may sell, transfer or merge parts of our business or assets. The new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

We share your personal data within the NCCO Group. This involves transferring your data outside the United Kingdom (UK), in particular to our parent company based in the United States of America (USA). Some of our external third-party service providers are also based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure that an appropriate level of protection is afforded to it. We rely on the following safeguards:

Transfers to the United States

Transfers of personal data to our parent company in the USA are made on the basis that our parent company is registered under the UK Extension to the Data Privacy Framework (UK-US DPF) with the US Department of Commerce. The UK-US DPF was approved by the UK Government and ensures that registered US organisations provide a level of data protection equivalent to that required under UK data protection law.

Our parent company has self-certified its adherence to the UK-US DPF Principles. You can verify its registration at the US Department of Commerce’s Data Privacy Framework website: www.dataprivacyframework.gov.

If the UK-US DPF ceases to be available, or our parent company ceases to be registered under it, we will implement alternative lawful safeguards for such transfers. These may include use of the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, both approved by the ICO.

Transfers to Other Third Countries

For transfers to countries outside the UK that are not covered by the UK-US DPF or a UK adequacy regulation, we rely on one or more of the following:

• International Data Transfer Agreements (IDTA): ICO-approved contracts which give personal data the same protection it has in the UK; or
• UK Adequacy Regulations: Transfers to countries deemed to provide an adequate level of protection for personal data by the UK Government.

Please contact us if you would like further information on the specific safeguard mechanism used when transferring your personal data outside the UK.

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so, without undue delay and, where feasible, within 72 hours of becoming aware of it.

How Long Will We Retain Your Personal Data?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and the applicable legal requirements.

By law, we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and accounting purposes.

Details of retention periods for different aspects of your personal data are available in our Retention Policy, a copy of which you may request by contacting our Data Privacy Manager using the details in Section 1.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data. There is generally no fee for exercising these rights; however, we may charge a reasonable fee or refuse to act on a request that is clearly unfounded, repetitive or excessive.

How to Exercise Your Rights

To exercise any of the rights set out above, please contact our Data Privacy Manager using the details in Section 1. We will respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests; in that case we will notify you and keep you updated.

We may need to verify your identity before we can respond to your request. This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it.