100 Years Strong: Why NCCO’s order pads remain foodservice essentials after a century of use

Whether manufactured in the Japanese santoku style or a traditional European style, chef’s knives have changed very little (if at all) over the past century.

The same principle applies to restaurant order pads—like WaitRpads® and OrderPADS™—from NCCO.

For over a hundred years, our order pads have changed very little, but they remain essential foodservice tools for restaurants, pubs and cafes around the world.

As time has proven, when it comes to NCCO order pads, the benefits are many. Here are a few of the main benefits worth paying attention to.  

Reduce costly errors

Everyone makes mistakes. But these errors can cost restaurants big when compounded over time.  

The NCCO order pads ensure that no information gets lost or misinterpreted by giving servers a place to write down order details.

The standard Medium Single Copy Paper WaitRpad® includes a space at the top for the server to record their initials along with the date, the table number, and the number of guests at the table.

This order pad also includes prompts that remind servers to ask about each part of the meal—from drinks and starters to mains, sides, and desserts.

As with chef knives, foodservice operations can choose from many different types of order pads based on needs and budget.

To view all order pads offered by NCCO, click here.

Get each item to the right guest

When restaurants get busy (and even when they’re not), servers can struggle to track which food items go to which guests. That’s true for both new and experienced servers alike.

Luckily, NCCO’s order pads offer a solution for that too.

Certain order pads feature seating charts and what are known as “pivot points.” Pivot points appear as tiny boxes, circles, footprint icons and numbers on the upper portion of the order pad.

Pivot points and seating charts allow servers to quickly, quietly and efficiently deliver food to customers without interrupting conversations. These tools eliminate “food auctions” where servers ask a table of guests, “Who does this dish belong to,” or, “who ordered the (insert dish in question)?”

Servers look more professional when they don’t have to ask guests for clarification, and guests enjoy their dining experiences more when they’re not being interrupted. For more information on pivot points and seating charts, check out “How the Allergen WaitRpad® helps foodservice operations reduce mistakes & increase efficiency.”

Decrease the risk of allergic reactions

Beyond the pivot points, the allergen preparation alert chart provides another resource servers can use to minimise mistakes.

The allergen chart lists 14 different allergen types and acts as a visual reminder for servers to record customers’ dietary concerns.

Using the shorthand form of the allergen type listed on their WaitRpad, a server can quickly record each customer’s allergen concerns.

When used correctly, the allergen recording feature reduces costly mistakes and protects customers’ health.

Click here to learn more about how the Allergen WaitRpad can help businesses reduce their risks and increase customer satisfaction.

Give servers a mental break while increasing upsell

Whether they work on fully staffed or understaffed teams, servers have a lot of information and tasks to keep track of. With so much on their minds, they can easily forget to ask about even the most basic items when recording an order.

But by reminding servers to ask about drinks, starters, mains, sides, and desserts, NCCO order pads give servers a mental break from remembering to ask about each part of the meal.

It’s effective because it’s simple

Like a chef’s knife, NCCO order pads remain effective, value-adding tools because of the simplicity and intentionality behind their design.

These simple, affordable foodservice essentials don’t need to run on batteries or have a screen to make a difference. They just need to work without being complicated. That’s something NCCO order pads have proved for over a century. And the future looks bright.

Interested in trying our order pads?

Contact a representative of our sales team by sending an email to uksales@ncco.com.

To view our entire inventory of order pads, visit ncco.eu/products/server-pads-accessories.

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