DateCodeGenie Support & Training
Getting started, looking for an answer or having trouble with your system? Find the help you need below.
Find an answer online
Guides, videos and troubleshooting advice.
Browse resources
Get help with a problem
Contact us by phone or email. No appointment needed.
Contact support
Book training or support
Reserve time for one-to-one help online.
Choose an appointment
Find an answer online
Find step-by-step guides, troubleshooting advice and videos in the DateCodeGenie Knowledgebase. Learn how to use a feature, resolve a common issue or refresh your knowledge whenever you need to.
Get help with a problem
If something isn’t working or you need advice, contact us by phone or email. You don’t need to book an appointment
Speak to someone
Call us to explain the issue and get help with your next steps.
UK – select option 4
+44 (0)1283 527 977
Republic of Ireland – select option 4
+353 (0)1 853 7322
Send the details by email
Prefer to explain the issue in writing? Tell us what you were trying to do and what happened. Attach photos, screenshots or a short video if they help show the problem.
During office hours, your call will be answered by our office team. Outside office hours, calls are handled by our remote support team.
Book an online appointment
Choose a time that suits you for one-to-one training or help with a specific issue.
Get started with DateCodeGenie
30-minute training session
New to DateCodeGenie or need a refresher? Learn how to use the key features and ask questions as you go.
Work through a specific issue
15-minute support session
Book dedicated time to discuss a question or problem and work through it together on-screen.
Please book a time when you can be at your laptop or desktop, so you can work through the steps with us.